Gift Cards

El Pollo Loco Gift Cards can be purchased at your local El Pollo Loco restaurant. Orders exceeding a total of $500 must be purchased online and processed as a large order. Large orders can be purchased online at www.elpolloloco.com/gift-cards/.

All El Pollo Loco Restaurants located in the United States should be participating in the El Pollo Loco Gift Card Program. Please visit www.elpolloloco.com/locations/ to find your nearest location.

Traditional plastic card orders are processed and shipped within five (5) seven (7) to ten (10) business days, excluding holidays. Shipping and delivery time will vary based on the shipping method selected.

Please submit a request at www.elpolloloco.com/contact-us/ or contact giftcards@elpolloloco.com for assistance any time during normal business hours, 8am to 5pm PT, Monday - Friday. Please provide the card number(s), your name, return phone number and mailing address for follow-up. Balance transfers take up to 2 to 3 business days to complete.

The strip on the back of the card may be worn out or demagnetized. Please request to have your 19-digit gift card number to be manually entered. The pin numbers should not be included. A manager's assistance may be needed for this transaction.

Please submit a request at www.elpolloloco.com/contact-us/ or contact giftcards@elpolloloco.com for assistance any time during normal business hours, 8am to 5pm PT, Monday - Friday. Please provide the card number(s), your name, return phone number and mailing address for follow-up. Your information will be sent along to the appropriate department that will assist with sending you a replacement card. A new card will be issued in within 7 to 10 business days.

El Pollo Loco is not responsible for unauthorized use. Please protect your card at all times. Gift Cards cannot be replaced if lost or stolen.

You will need to present a proof of purchase (receipt) back to the location and ask to speak to the manager on duty. Explain what happened, and he/she will assist you. If you feel that you are not receiving proper assistance, please Report Issue at www.elpolloloco.com/contact-us/. We will take your contact information and escalate any concerns. Your information will be forwarded along to the appropriate department who will follow-up with management in order to resolve the situation.

Please present a copy of the receipt that indicates your purchase(s) back to the place of purchase. Please ask to speak to the manager on duty, and they will be able to assist you. If you feel that you are not receiving proper assistance, please Report Issue at www.elpolloloco.com/contact-us/. We will take your contact information and escalate any concerns.

If you purchased an eGift card from elpolloloco.com and did not receive an email with your eGift card, eBonus Card, Free Item coupon code, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

When you purchase an eGift card online at order.elpolloloco.com, you will receive an email with a link to your eGift Card.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eGift Card online at order.elpolloloco.com

1. At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down
2. Enter the 19-digit gift card number and PIN, then select “Add Card”

To redeem in the Loco Rewards App:

1. At checkout, under Payment Method, select “Add New”
2. Choose “Gift Card” and enter the 19-digit gift card number and PIN
3. Select “Pay” to process the transaction

To redeem in-restaurant, present the QR Code in your eGift Card email to the Cashier during checkout.

1. At checkout, Under Payment Method, select “Add New”
2. Choose Gift Card and enter the 19-digit gift card number and PIN
3. Select “Pay” to process the transaction

I BOUGHT MY eGIFT CARD DURING A PROMOTION AT ELPOLLOLOCO.COM:

eBonus Card will automatically be emailed to you after qualifying gift card purchase within 48 hours. eBonus Cards purchased through order.elpolloloco.com may be used online at order.elpolloloco.com, in the Loco Rewards app, or in-restaurant.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eBonus online at order.elpolloloco.com:

1. At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down
2. Enter the 19-digit gift card number and PIN, then select “Add Card”

To redeem eBonus in the Loco Rewards App:

1. At checkout, under Payment Method, select “Add New”
2. Choose “Gift Card” and enter the 19-digit gift card number and PIN
3. Select “Pay” to process the transaction To redeem eBonus in-restaurant: At checkout, present the Bonus Card Number and Pin to your cashier.

To redeem eBonus in-restaurant:  At checkout, present the Bonus Card Number and Pin to your cashier.

I BOUGHT MY eGIFT CARD DURING A PROMOTION AT ELPOLLOLOCO.COM:

A coupon code for your Free Item (i.e. Free Classic Tostada, Free Bundle of 8 Tacos al Carbon, etc.) will automatically be emailed to you after qualifying gift card purchase within 48 hours. Coupon Code for Free Item is valid ONLINE ONLY at elpolloloco.com or in the Loco Rewards App.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem Free Item online at elpolloloco.com and in the Loco Rewards App, enter the coupon code you received in your email into the “Coupon Code” field during checkout and select “Apply”. Free Item will be automatically discounted from your cart

I BOUGHT MY eGIFT CARD DURING A PROMOTION VIA THE LOCO REWARDS APP:

Your Free Item will be automatically loaded to your Loco Rewards account as a Reward. You can redeem this Reward in-app, online at elpolloloco.com, and in-restaurant

To redeem your Free Item Reward online at elpolloloco.com or in the Loco Rewards app:

1. Select “Available Offers” at checkout
2. Select your Free Item Reward and apply to your order.

To redeem your Free Item Reward in-restaurant:

1. Go to the “Rewards” Tab in your app and locate your Free Item Reward
2. Select “Redeem In Store”
3. Select “Redeem Now” when ready to use

When uploading a gift card into the Loco Reward app, you will be asked to create a –6-digit security passcode. This passcode will need to be entered each time you upload or use an El Pollo Loco gift card within the Loco Rewards app.

If you forget your passcode, please select View ePin on the desired eGift Card, and select the Reset Gift Card passcode option. An email link will be sent to reset your passcode.

After selecting Pay Now on the Make Payment screen, be sure the Split Payment toggle is enabled. You will then be prompted to enter your personal Gift Card passcode for security. These will highlight in yellow. Once yellow, select the Tap or edit text on the bottom right corner of each payment method. Manually enter the amount desired to charge per method.

We recommend you use your gift card first, then pay the remaining balance on a credit/debit card.