Loco Rewards is our rewards program that allows you to earn points on every purchase, unlock rewards, and receive personalized offers throughout the year. Loco Rewards is offered via a mobile app. A basic version may also be accessed via our website but will have limited features.

It's easy! Download the app from the App Store or Google Play store and create your account. You can begin using the app immediately.

With any qualifying in-restaurant purchase or online order placed (not applicable on 3rd party delivery), you will earn points for every purchase. These points can be used towards unlocking rewards (like free food!), earning tier status, and more.

Unfortunately, no. Multiple accounts used on the same device will not work with the rewards program. A guest with multiple accounts will be deactivated and/or banned from the rewards program. See Loco Rewards™ Terms & Conditions for details.

Your location information is needed to locate the restaurants nearest to you and make your search quick and easy.

You can participate in Loco Rewards on our website. However, the features are limited. The only way to earn points for in-restaurant purchases is via the Loco Rewards app. You can still earn points for everyone online order - just be sure you're signed into your acccount.

Members earn points on every purchase when signed into their Loco Rewards account. You can choose to redeem these points to unlock delicious rewards. Spend them quickly or save them up for bigger rewards! It's up to you. Your points also qualify you to move up through our status tiers. At each tier, you can earn points at a faster rate.

Members earn points on every purchase when signed into their Loco Rewards account. More points qualify you to move up through our status tiers. At each tier, you can earn points at a faster rate and gain access to new benefits. For a visual representation of all benefits, please view the top of this Rewards page.

To earn points, follow these quick, easy steps when you’re ready to place an order:

We are no longer accepting receipts to earn points on past orders. Please reach out to Customer Care if you have issues earning points on an order.

No, the only way to earn points in-restaurant is with the Loco Rewards app. We will no longer be accepting receipts to earn points on past orders. Please reach out to Customer Care if you have issues earning points on an order.

You can earn points on all online orders via the elpolloloco.com website. To earn points, simply sign into your Loco Rewards account and place your order as usual. Your points will automatically be added to your account. We will no longer be accepting receipts to earn points on past orders via the website.

If you were signed into your Loco Rewards account at the time of purchase, the points will automatically be added to your account.

You may not have received points for the following reasons:

You can view your total points by logging into your mobile app and tapping the "Home" tab at the bottom of your screen. You will see your total available points in your dashboard at the top of the screen.

Note: Spending your points does not count against qualifying for tier status

You can earn points on a maximum of two different transactions per day.

You will only earn points on food purchases made through our delivery service. Points will not be earned on delivery fees and costs. Third-party delivery services are not eligible to earn points.

Yes, points may be earned on catering orders.

You earn points on all pre-tax sales and not the receipt total (which includes tax).

Yes! Provide the phone number you used to register your account with.

We provide special rewards and offers for our members. You can be notified of these by subscribing to our emails and push notifications. Additionally, you may view any offers by logging into your mobile app and tapping "Rewards" at the bottom of the screen.

Please use our Contact Us Page at elpolloloco.com to submit a web comment 

You can redeem one (1) reward per day.

Rewards can be saved but only one can be redeemed per transaction and rewards expire.

Only (1) item can be selected to redeem in-store at a time. If you tapped the "Scan In Store" button on a reward, it will remain active for 90 minutes. If it has not been used after 90 minutes it will be credited back to your account as points. After the 90 minutes has passed, you may select a new reward.

Rewards expire after 90 minutes. El Pollo Loco sends customers an email code they can use in-store if this should happen. The code found within your email is valid for 90 mins.

Offers are personalized promotions. These vary and have expiration dates. Rewards are predetermined free items you can choose to redeem your points for. We have 12 delicious rewards available that can be unlocked at various point thresholds.

We are no longer be accepting receipts to earn points on past orders. The only way to earn points on an in-restaurant purchase is by downloading the Loco Rewards app and scanning your QR code before payment. Please reach out to Customer Care if you have issues earning points on an order.

Try logging out of your account and then closing the El Pollo Loco app on your device. Restart the app and begin using it as usual. If the problem persists, please submit a web comment via our Contact Us page found on elpolloloco.com. Provide details of your technical difficulty including device type and submit.

To view complete program information on how points are earned, please view our Terms & Conditions found at the bottom of elpolloloco.com. If still not resolved, please submit a web comment via our Contact Us page found on elpolloloco.com.

Delivery may not be available in the location or area you wish to order from. We are adding more locations as delivery service becomes available so please check back from time to time.