Hola!
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At El Pollo Loco, we are dedicated to providing all people, including those with disabilities, equal access to our website, www.elpolloloco.com, and the El Pollo Loco mobile app. We are committed to continuously enhancing the usability and accessibility of our digital platforms, and conforming to the applicable provisions in the version of the Web Content Accessibility Guidelines in place at the time.
To achieve this, we conduct ongoing compliance evaluations using various forms of assistive technology and assess all aspects of our website according to the version of the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) in place at the time. We also integrate accessibility checks into the publishing process for all new content on the website and mobile app.
While we strive to make our website and mobile app as accessible as possible, we acknowledge that the range of assistive technology and browsers used by visitors to our website and mobile app is wide and varied, and some issues may be encountered. We appreciate your understanding and feedback in this matter.
If you encounter any difficulties accessing or navigating our website or mobile app, please don't hesitate to call El Pollo Loco at 877-375-4968 or email us at customercare@elpolloloco.com so that we can find an alternative means of providing the goods or services you were seeking to access on the website or mobile app. In your message, please provide your contact information, the web page address where the problem occurred, and a brief explanation of the issue encountered, including the type of assistive technology and web browser and browser version number you were using at the time.
