If you have issues with redeeming the balance on your gift card, please contact us.
El Pollo Loco requires a physical card to be presented when redeeming value from a gift card. Our restaurants do not accept virtual or electronic gift cards. El Pollo Loco does not authorize the sale of virtual or electronic gift cards online with third-party sellers such as eBay. We do not accept payment from third-party apps such as Gyft.