Loco Rewards is our rewards program that allows you to earn rewards and offers throughout the year. Loco Rewards is offered via mobile app. A basic version may also be accessed via our website but will have limited features.

It's easy! Download the app from the App Store or Google Play store and create your account. You can begin using the app immediately.

With any qualifying in-restaurant purchase or online order placed, you earn 1 point for every $1 spent. When you have earned 100 points, your points will automatically convert into a $10 reward in your account. Your reward can be redeemed with any subsequent food or beverage purchase.

Unfortunately, no. Multiple accounts used on the same device will not work with the rewards program. A guest with multiple accounts will be deactivated and/or banned from the rewards program. See Loco Rewards™ Terms & Conditions for details.

Your location information is needed to locate the restaurants nearest to you and make your search quick and easy.

You can participate in Loco Rewards on our website.

To earn points, follow these quick, easy steps when you’re ready to place an order:

On the barcode scan screen, tap “Enter Barcode”. The next screen will allow you to enter the numbers showing on the receipt barcode, and tap “Done”.

Yes! Be sure to save your receipt. Each receipt has a Loco Rewards barcode that can be scanned to earn your points for your purchase. See above for how to scan.

Please Note: The barcode is only valid for 2 days from time of purchase so don’t delay!

Yes, to earn points on the website, visit the Rewards page and login into your account. Select "Checkin" and enter the barcode digits on your receipt. Click the submit button.

If you were signed into your account at the time of purchase, the points will automatically be added to your account.

If you joined within 2 days of your purchase and saved your receipt, you can use the app to scan the bar code or manually enter the code. Unfortunately, any transactions older than 2 days cannot be credited to your new account.

You may not have received points for the following reasons:

You can check your account balance at any time by opening the El Pollo Loco app and tapping “Rewards” in the bottom menu of your screen. You will see a round dial showing how close you are to reaching 100 points.

You can also tap “News” to view any rewards you have earned.

You can earn points on a maximum of two different transactions per day.

No, just food and drinks. Delivery is not included and points cannot be earned on delivery charges.

Yes, points may be earned on catering orders.

You earn points on all pre-tax sales and not the receipt total (which includes tax).

Yes! Provide the phone number you used to register your account with.

From time to time we provide special rewards and offers for our members. Be sure to open our emails and check the “News” section of our app so you don’t miss any offers or rewards!

Log into the Loco Rewards app. Select More in the bottom navigation menu and tap “Need Help?” for FAQ's and our Contact Us form.

To redeem, follow these simple steps if you’re in restaurant or placing an order online:

Yes, you can use part of your reward and the balance will be saved to your account for redemption towards a future purchase.

You can redeem one (1) reward per day.

Rewards can be saved but only one can be redeemed per transaction and rewards expire.

You can only redeem one reward per transaction. Redeeming two or more rewards in a single purchase is not allowed.

Yes, all rewards expire, although we do our best to give you enough time to redeem. You can check your account for current rewards and view expiration dates.

Click the “gift card” tab and then click the gift card you would like to use. The gift card will flip to show a QR code which the cashier can scan at the register to pay for your meal.

We do not store any of your information. Once your transaction clears, your information disappears and there is no way for us to access your credit card information.

We do not store your credit card information in the app. You will need to input your card information each time you make a purchase.

Absolutely! We would love it if you did. Click the “gift card” tab, select the gift card you would like to reload, click “reload”, then follow the prompts to add a balance to your gift card.

Go to the “gift card” tab, select the gift card you want to share, select “manage”, then select “transfer”. Select “other” if you’d like to transfer part of the gift card balance, or select “full” if you’d like to transfer the full gift cad balance, then select “transfer”. Enter the email address registered with your friend or family’s Loco Rewards account, and you have successfully transferred your card. Please note, your friend or family member will need to have a Loco Rewards app in order to use the gift card you’ve transferred to them.

No, the card number remains the same.

You can remove someone by going to the “gift card” tab. Under the card that you shared, you will see a garbage can icon next to the person’s name; click the icon and you’ll receive a message confirming your choice to remove a user.

If you forgot your gift card passcode, click “manage”, click “security”, then click “reset passcode” to receive an email to reset your passcode.

Yes, you can! Click the “gift card” tab, click “add card” in the upper right corner, click “add physical card”, enter your gift card number and pin and you are ready to purchase some pollo.

Yes! The 19 digit card number will be the same on the physical card as well as on the app.

Once you’re in the gift card tab, select the gift card you want to review and then click “manage”. From here you’ll be able to view your history and transfer or share the card with another app account.

Make sure the brightness on your phone’s screen is turned up so the scanner can read the QR code. If that doesn’t solve the problem, the cashier can manually type in the gift card number at the time of your transaction.

No way! Simply download the Loco Rewards app to your new phone, sign in using your existing username and password (or login with Facebook, if that’s how you previously created your account), and everything will be right there where you left it.

Not at this time. If you have a remaining balance after using a gift card, you can use an additional gift cards to pay for the rest.

Of course! You can add value anytime using the app. Simply tap “reload”, view your current balance and method of payment, tap “proceed”, enter payment information and the value you would like to add, then tap “reload”

If you have a physical gift cards you want to reload, tap “scan card” and enter the value you would like to add.

A passcode is created to protect the gift card purchases you make. You will be asked to enter your private passcode when you either 'Share' or 'Transfer' your card to another app user. Please use a passcode you will remember and do not share with others.

On the barcode scan screen, tap “Enter Barcode”. The next screen will allow you to enter the numbers showing on the receipt barcode, and tap “Done”.

In order to earn points with the barcode, your device camera is needed to view and scan the barcode. You can turn off the camera in your settings but you will need to manually enter the bar code numbers each time you wish to earn points for purchases.

Try logging out of your account and then closing the El Pollo Loco app on your device. Restart the app and begin using it as usual. If the problem persists, select the Need Help? button in the app "More" menu and select the Contact Us link. Provide details of your technical difficulty including device type and submit. Or contact us at: https://www.elpolloloco.com/contact-us/

Please log into the Loco Rewards app. Select the "More" button in the lower right corner of your screen and tap “Need Help?” Select Terms & Conditions for more program information. If still not resolved, select the “Contact Us" link and complete the Contact Us form explaining your situation, location you visited and receipt number. We will respond within 5 business days to help resolve your situation.

Delivery may not be available in the location or area you wish to order from. We are adding more locations as delivery service becomes available so please check back from time to time.