Loco Rewards is our rewards program that allows you to earn rewards and offers throughout the year. Loco Rewards is offered via mobile app. A basic version may also be accessed via our website but will have limited features.

It's easy! Download the app from the App Store or Google Play store and create your account. You can begin using the app immediately.

With any qualifying in-restaurant purchase or online order placed, you earn 1 point for every $1 spent. When you have earned 50 points, your points will automatically convert into a $5 reward in your account. Your reward can be redeemed with any subsequent food or beverage purchase.

Unfortunately, no. Multiple accounts used on the same device will not work with the rewards program. A guest with multiple accounts will be deactivated and/or banned from the rewards program. See Loco Rewards™ Terms & Conditions for details.

Your location information is needed to locate the restaurants nearest to you and make your search quick and easy.

You can participate in Loco Rewards on our website.

To earn points, follow these quick, easy steps when you’re ready to place an order:

On the barcode scan screen, tap “Enter Barcode”. The next screen will allow you to enter the numbers showing on the receipt barcode, and tap “Done”.

Yes! Be sure to save your receipt. Each receipt has a Loco Rewards barcode that can be scanned to earn your points for your purchase. See above for how to scan.

Please Note: The barcode is only valid for 2 days from time of purchase so don’t delay!

Yes, to earn points on the website, visit the Rewards page and login into your account. Select "Checkin" and enter the barcode digits on your receipt. Click the submit button.

If you were signed into your account at the time of purchase, the points will automatically be added to your account.

If you joined within 2 days of your purchase and saved your receipt, you can use the app to scan the bar code or manually enter the code. Unfortunately, any transactions older than 2 days cannot be credited to your new account.

You may not have received points for the following reasons:

You can check your account balance at any time by opening the El Pollo Loco app and tapping “Rewards” in the bottom menu of your screen. You will see a round dial showing how close you are to reaching 50 points.

You can also tap “News” to view any rewards you have earned.

You can earn points on a maximum of two different transactions per day.

No, just food and drinks. Delivery is not included and points cannot be earned on delivery charges.

Yes, points may be earned on catering orders.

You earn points on all pre-tax sales and not the receipt total (which includes tax).

Yes! Provide the phone number you used to register your account with.

From time to time we provide special rewards and offers for our members. Be sure to open our emails and check the “News” section of our app so you don’t miss any offers or rewards!

Log into the Loco Rewards app. Select More in the bottom navigation menu and tap “Need Help?” for FAQ's and our Contact Us form.

To redeem, follow these simple steps if you’re in restaurant or placing an order online:

Yes, you can use part of your reward and the balance will be saved to your account for redemption towards a future purchase.

You can redeem one (1) reward per day.

Rewards can be saved but only one can be redeemed per transaction and rewards expire.

You can only redeem one reward per transaction. Redeeming two or more rewards in a single purchase is not allowed.

Yes, all rewards expire, although we do our best to give you enough time to redeem. You can check your account for current rewards and view expiration dates.

On the barcode scan screen, tap “Enter Barcode”. The next screen will allow you to enter the numbers showing on the receipt barcode, and tap “Done”.

In order to earn points with the barcode, your device camera is needed to view and scan the barcode. You can turn off the camera in your settings but you will need to manually enter the bar code numbers each time you wish to earn points for purchases.

Try logging out of your account and then closing the El Pollo Loco app on your device. Restart the app and begin using it as usual. If the problem persists, select the Need Help? button in the app "More" menu and select the Contact Us link. Provide details of your technical difficulty including device type and submit. Or contact us at: https://www.elpolloloco.com/contact-us/

Please log into the Loco Rewards app. Select the "More" button in the lower right corner of your screen and tap “Need Help?” Select Terms & Conditions for more program information. If still not resolved, select the “Contact Us" link and complete the Contact Us form explaining your situation, location you visited and receipt number. We will respond within 5 business days to help resolve your situation.

Delivery may not be available in the location or area you wish to order from. We are adding more locations as delivery service becomes available so please check back from time to time.