The warmest gifts come from the grill. So if you really want to show someone you care, give them the gift of fire-grilled chicken. Pick up an El Pollo Loco gift card today, and show your burning love. Our gift cards can be used at any participating El Pollo Loco location.
If you're looking to give gift cards as employee or client incentives, or want to add El Pollo Loco to your scrip card program, please order below or call 888-472-8747.
1) Where can I get an EL POLLO LOCO® Gift Card?
Answer: EL POLLO LOCO Gift Cards can be purchased at your local EL POLLO LOCO restaurant, or online at www.elpolloloco.com/gift-cards/
2) What EL POLLO LOCO locations in my area are participating in the EL POLLO LOCO Gift Card Program?
Answer: All EL POLLO LOCO Restaurants located in the United States should be participating in the EL POLLO LOCO Gift Card Program. Please visit www.elpolloloco.com to find your nearest location.
3) Approximately how long will cards purchased online take to reach the buyer?
Answer: Traditional plastic card orders are processed and shipped within three (3) business days, excluding holidays. Shipping and delivery time will vary based on the shipping method selected.
4) How can I consolidate multiple card balances onto one card?
Answer: Contact (877) 375-4968 for assistance any time during normal business hours, 8 a.m. to 5 p.m. Pacific time, Monday through Friday. Please provide the card number, your name and return phone number. We will send your information along to the appropriate department. They will be able to consolidate the balances on your cards for you. The balance transfer takes 7 to 10 days to complete. We do not have an online balance transfer function at this time. A new card will be issued with sum of the total balances.
5) If my card will not work what do I do?
Answer: Contact (877) 375-4968 for assistance any time during normal business hours, 8 a.m. to 5 p.m. Pacific time, Monday through Friday. Please provide the card number, your name, return phone number and mailing address so that we may follow up with you. Your information will be sent along to the appropriate department that will be able to take the necessary steps to send you a replacement card. A new card will be issued in 7 to 10 days.
6) I want to report my card lost/stolen or need a replacement card, what do I do? / What happens if I lose my card?
Answer: Contact (877) 375-4968 for assistance any time during normal business hours, 8 a.m. to 5 p.m. Pacific time, Monday through Friday. You can leave your information with a guest-relations representative and they will ensure that it is passed along to the appropriate department. They will be able to properly report your card as lost/stolen. If you did not register your card, unfortunately there is nothing we can do as there is no tracking in place for your balance. A new card will be issued in 7 to 10 days.
7) What if the nearest EL POLLO LOCO restaurant doesn't accept my card? Can I get a refund?
Answer: If your nearest EL POLLO LOCO restaurant will not accept your card, please let us know so that we can have the appropriate department follow up with them. We can send your information along to the department that will be able to provide you with a refund. Someone will be in touch with you in 7 to 10 days to start the process. The refund will take approximately 6–8 weeks to be fully processed. You will receive your refund check through the mail.
8) I purchased an EL POLLO LOCO Gift Card at the restaurant but they didn’t load my funds, what do I do? / When I made a purchase the EL POLLO LOCO restaurant charged my EL POLLO LOCO Gift Card twice. How do I get the money back?
Answer: You will need to take the receipt that shows the balance that you purchased and your card back to the location and ask to speak to the manager on duty. Explain what happened and they should be able to help you. If you are not receiving the assistance that you need from the manager, please contact (877) 375-4968. We will take your name, contact information and card number and escalate your concerns. Your information will be forwarded along to the appropriate department who will get in touch with the management at the location on your behalf to attempt to resolve the situation.
9) When I tried to place an order for an EL POLLO LOCO Gift Card over $200 it gave me a “Failed Merchant Rule” error?
Answer: The website will not allow an order over $200 to be processed. You will need to decrease the amount that you are looking to purchase or visit your local EL POLLO LOCO restaurant to obtain a card with the full amount on it.
10) Why is it when I try to use my card the cashier tells me the card is "Unable to Read"?
Answer: The strip on the back of the card may be worn out or demagnetized which means it can’t be read by the machine that it is swiped through. We will need to replace your card. Contact (877) 375-4968 for assistance. They will take your information and the appropriate department will contact you within 5–7 business days.
11) Why can’t the cashiers at the restaurants just key in the number on my card?
Answer: Some of our EL POLLO LOCO locations do not support the ability to simply type in your card number. The employee that you spoke with may simply not know how to do this. Please ask the employee to check with their manager. If the issue is not resolved please contact (877) 375-4968 for assistance. We will ensure that your feedback is forwarded to the location.