General Career Information
At El Pollo Loco, we go to crazy lengths for authentic, delicious food day in and day out. We know it’s our dedicated employees who are the driving force behind our success. We all share a passion for excellence, quest for results and desire to maintain the highest industry standards making El Pollo Loco not just an exciting place to work, but a collaborative, challenging and, of course, delicious one.
And we're looking for talented new people to join us. If you’re ready to help El Pollo Loco grow even more, apply to one of our available positions below. We’re looking forward to talking with you maybe even over some fire-grilled chicken.
CREW POSITIONS FOOD PREP ASSISTANT |
 
April WalkerCashier Testimonial April Walker Crew Testimonial “Our company is a great place to work because of the training, respect and open communication. And I love working with my manager because we’re encouraged to share ideas for making our team stronger and better. Overall, it’s a cool place and it doesn’t feel like work.”  Benefits El Pollo Loco offers many great benefits to our eligible crew members! As you grow your career with the company, so do your benefit options. Take a peek at some of the perks available to you depending upon your employment status and length of service:
 Training For over 30 years, El Pollo Loco has provided outstanding career opportunities. We supply the training and support, you supply the ambition and drive, and together we will help you fulfill your career goals! At El Pollo Loco, we believe learning is fundamental to an employee’s growth and career success. Crew members begin their learning experience with SPECs, an innovative training system designed to provide you with the tools needed to master your position. Using the SPECs program, Crew members become certified in position assignments in a fun and easy way. This includes hands-on training for learning all facets of the restaurant: from delivering exceptional guest service to ringing-up orders; from fire-grilling our citrus-marinated chicken to preparing fresh, authentic salsas. It’s training like you’ve never experienced before! 
FAQ
How do I apply for a restaurant job? Employment applications for restaurant positions are accepted online only. From our website, choose Management or Crew, give us your background information, and complete the online assessment. This will help us find the job that’s right for you. How do I know you received my application? After completing all steps of the online application, an e-mail will be sent to you confirming that we have received your information. What is the interviewing process? The Area Leader or Restaurant Manager will review your application and contact you by e-mail or phone if your experience, availability and skills closely match the position specifications. During the interview process, you will have the opportunity to speak with at least two people who will work closely with you. For some management roles, you will be invited to spend a few hours in the restaurant to see if the job is the right fit for you. We will advise you of any next steps. What do I do if I am having trouble with the online application system? Email BHISupport@Kenexa.com or, to speak with a live support representative from 8:30am–5:30pm CST, please call (800) 274-4541. I go to school. Can you work around my schedule? We welcome full- and part-time Crew and Shift Leader applicants. Assistant Managers and General Managers are typically full-time and available for all shifts, but we will accommodate periodic schedule requests whenever possible. As a manager, how many hours will I work? Assistant Managers are typically scheduled to work 40 hours a week. General Managers are typically scheduled to work 47.5 hours a week. Will I get overtime? Yes! All corporate restaurant employees and managers are paid on an hourly basis and receive overtime pay when worked, according to state law. When do I get paid? Paychecks are issued every two weeks with paydays occurring on Wednesdays. Do I have to pay for my uniforms? You will be supplied with the required uniform, but extras are available for you to purchase. Slip-resistant shoes are required. Am I required to have work experience? Crew members are not required to have work experience in order to apply. Managers and Shift Leaders should have two years of leadership responsibility. Our training programs will give you the knowledge to succeed. How fast can I move up in the company? Fast! No matter where you start, if you learn the skills and always have a positive attitude, your opportunities are endless. Will I get a bonus in addition to my regular pay? When you reach the Assistant Manager level and above, you will be eligible for a quarterly bonus program. |
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Excite your senses with a fresh start in a leadership role. From Food Prep to Grill Master, El Pollo Loco provides you with hands-on career opportunities like no others. It’s an authentic path for career progression where you’ll touch all aspects of the restaurant business while undertaking an exceptional training program. All you need to do is bring us your enthusiastic attitude, friendly style and leadership skills. We’ve already laid the foundation for your success! As a Shift Leader, your key responsibilities may include:
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Victor MayoralShift Leader Testimonial Victor Mayoral Shift Leader Testimonial "I'm about to celebrate my 3-year anniversary with El Pollo Loco and I still love it! My job duties are challenging which has allowed me to gain valuable experience over the years. It helps that my manager is open and listens to my ideas. We work very well together. Plus, the team is also great and we have a lot of fun with friendly smart team members. Of course, I love the food, just like our friendly customers who greet me by name on a daily basis. And the company treats me well too–that's why I continue to drive 45 miles one way to get to work. I'm happy here and look forward to growing with the organization Benefits El Pollo Loco offers many great benefits to our eligible crew members! As you grow your career with the company, so do your benefit options. Take a peek at some of the perks available to you depending on your employment status and length of service:
Training For over 30 years, El Pollo Loco has provided outstanding career opportunities. We supply the training and support, you supply the ambition and drive, and together we will help you fulfill your career goals! At El Pollo Loco, we believe learning is fundamental to an employee’s growth and career success. Learning for each team member starts with SPECS, an innovative crew training system designed to provide you with the tools needed to master your position. Crew members are certified in the basic position modules for their job assignments while Shift Leaders are certified in all of the training modules. Shift Leaders are trained on the job in their home restaurant using self-paced workbooks along with two days of classroom instruction at our Quest for Learning Center in Costa Mesa, CA. Here, candidates learn the basics of serving safe, quality food, shift supervision, and human resources. Shift Leaders who have mastered all aspects of the position and have demonstrated a track record of success are then eligible for the next level of development: Assistant Manager.
FAQ
How do I apply for a restaurant job? Employment applications for restaurant positions are accepted online only. From our website, choose Management or Crew, give us your background information, and complete the online assessment. This will help us find the job that’s right for you. How do I know you received my application? After completing all steps of the online application, an e-mail will be sent to you confirming that we have received your information. What is the interviewing process? The Area Leader or Restaurant Manager will review your application and contact you by e-mail or phone if your experience, availability and skills closely match the position specifications. During the interview process, you will have the opportunity to speak with at least two people who will work closely with you. For some management roles, you will be invited to spend a few hours in the restaurant to see if the job is the right fit for you. We will advise you of any next steps. What do I do if I am having trouble with the online application system? Email BHISupport@Kenexa.com or, to speak with a live support representative from 8:30am–5:30pm CST, please call (800) 274-4541. I go to school. Can you work around my schedule? We welcome full- and part-time Crew and Shift Leader applicants. Assistant Managers and General Managers are typically full-time and available for all shifts, but we will accommodate periodic schedule requests whenever possible. As a manager, how many hours will I work? Assistant Managers are typically scheduled to work 40 hours a week. General Managers are typically scheduled to work 47.5 hours a week. Will I get overtime? Yes! All corporate restaurant employees and managers are paid on an hourly basis and receive overtime pay when worked, according to state law. When do I get paid? Paychecks are issued every two weeks with paydays occurring on Wednesdays. Do I have to pay for my uniforms? You will be supplied with the required uniform, but extras are available for you to purchase. Slip-resistant shoes are required. Am I required to have work experience? Crew members are not required to have work experience in order to apply. Managers and Shift Leaders should have two years of leadership responsibility. Our training programs will give you the knowledge to succeed. How fast can I move up in the company? Fast! No matter where you start, if you learn the skills and always have a positive attitude, your opportunities are endless. Will I get a bonus in addition to my regular pay? When you reach the Assistant Manager level and above, you will be eligible for a quarterly bonus program. |
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Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy and excellent interpersonal skills. We’ll provide you with an awesome training program, great mentors and an exceptional team that will help you launch your career. The rest is up to you! As an esteemed Assistant Manager, your key responsibilities may include:
Our ideal candidates will possess:
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Gisela GuzmanAssistant Manager Testimonial Gisela Guzman Assistant Manager Testimonial “I’ve been employed with El Pollo Loco since November 2008 and have enjoyed working here because it’s an opportunity to collaborate and work as a team–it’s fun, engaging and exciting. And aside from our great guests and employees, we serve the tastiest, healthiest and best quality-food options available." “I also like that El Pollo Loco offers me a flexible work schedule, which has been extremely beneficial as I’m a full-time employee and student. What’s more, I’ve made sure to take advantage of the dental benefit, as I can now say that I have a healthy smile! The vacation hours are also beneficial, being able to take time from my busy schedule and spend it with family or catch up on any school work. And it’s a relief knowing that I receive sick pay and don’t have to worry about having to make up lost hours. Perhaps one of the most rewarding aspects of my job is knowing that after all of our hard team work and challenges, I can receive a bonus!” “Here at El Pollo Loco, there’s many internal growth opportunities. With hard work, dedication and commitment you can become a manager or even move into a higher position within the company. Everyone has an equal opportunity to receive a promotion–they just need to work hard, think positively and stay motivated! It’s a great company and I’m proud to work here.” Benefits El Pollo Loco offers many great benefits to our eligible managers! As you grow your career with the company, so do your benefit options. Take a peek at some of the perks available to you after 90 days of full-time service:
Training For over 30 years, El Pollo Loco has provided outstanding career opportunities. We supply the training and support, you supply the ambition and drive, and together we will help you fulfill your career goals! At El Pollo Loco, we believe learning is fundamental to an employee’s growth and career success. Learning for each team member starts with SPECS, an innovative crew-training system designed to provide you with the tools needed to master your position. Crew members are certified in the basic position modules for their job assignments while managers receive certification in all of the training modules. Assistant Managers receive the same exceptional training as our crew and Shift Leaders and receive additional tools to help them be successful. Candidates are presented with a variety of learning platforms, from classroom instruction to self-paced guidebooks to hands-on practice in the training restaurant. The technical curriculum prepares the Assistant Manager for ensuring El Pollo Loco standards are met during the shift for food quality, cleanliness, safety, labor/cash controls and hospitality. The Assistant Manager also completes a leadership curriculum that introduces our management philosophy, values and concepts. Once the candidate has mastered the technical and leadership skills, as well as demonstrated a track record of success, s/he is ready for the next level of development: General Manager.
FAQ
How do I apply for a restaurant job? Employment applications for restaurant positions are accepted online only. From our website, choose Management or Crew, give us your background information, and complete the online assessment. This will help us find the job that’s right for you. How do I know you received my application? After completing all steps of the online application, an e-mail will be sent to you confirming that we have received your information. What is the interviewing process? The Area Leader or Restaurant Manager will review your application and contact you by e-mail or phone if your experience, availability and skills closely match the position specifications. During the interview process, you will have the opportunity to speak with at least two people who will work closely with you. For some management roles, you will be invited to spend a few hours in the restaurant to see if the job is the right fit for you. We will advise you of any next steps. What do I do if I am having trouble with the online application system? Email BHISupport@Kenexa.com or, to speak with a live support representative from 8:30am–5:30pm CST, please call (800) 274-4541. I go to school. Can you work around my schedule? We welcome full- and part-time Crew and Shift Leader applicants. Assistant Managers and General Managers are typically full-time and available for all shifts, but we will accommodate periodic schedule requests whenever possible. As a manager, how many hours will I work? Assistant Managers are typically scheduled to work 40 hours a week. General Managers are typically scheduled to work 47.5 hours a week. Will I get overtime? Yes! All corporate restaurant employees and managers are paid on an hourly basis and receive overtime pay when worked, according to state law. When do I get paid? Paychecks are issued every two weeks with paydays occurring on Wednesdays. Do I have to pay for my uniforms? You will be supplied with the required uniform, but extras are available for you to purchase. Slip-resistant shoes are required. Am I required to have work experience? Crew members are not required to have work experience in order to apply. Managers and Shift Leaders should have two years of leadership responsibility. Our training programs will give you the knowledge to succeed. How fast can I move up in the company? Fast! No matter where you start, if you learn the skills and always have a positive attitude, your opportunities are endless. Will I get a bonus in addition to my regular pay? When you reach the Assistant Manager level and above, you will be eligible for a quarterly bonus program. |
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It’s not crazy to crave success! At El Pollo Loco, you can taste the rewards of managing a million-dollar-plus business. From the people to the overall restaurant operations, you run the whole show–building an inspired team, creating the ultimate guest experience, delivering exceptional food quality, championing the operations, and achieving financial goals. It’s all at your fingertips. All you need are strong leadership skills, excellent communications and a track record of success in the restaurant industry. As a respected General Manager, your key responsibilities may include:
Our ideal candidates will possess:
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James DerksenGeneral Manager Testimonial James Derksen General Manager Testimonial James Derksen describes training at El Pollo Loco… “El Pollo Loco was a great career choice! I was hired as a manager in training and spent 7 weeks training. I loved my Trainer, Lucinda! She was very helpful and allowed me to learn at my own pace. The training was structured and included great training materials. I attended one week of classroom training and felt it was a good balance with the rest of the training being hands-on in the restaurant. The time in the classroom gave me an opportunity to spend time with my peers and build friendships.” Since entering our management program in January 2010, James Derksen has risen quickly with the company from Manager in Training, to Assistant Manager, and then to his current position as General Manager. He utilized all that he was taught and has become an asset to his team. The training he received was invaluable; it enabled him to become a successful manager who is well respected. “I was well prepared for my manager responsibilities and ready to move forward in the company,” says James. “El Pollo Loco has such a great support system, I have so many resources to help me, I can’t fail! We have hands-on training for all of our employees and Shift Leaders, too. If you’re looking for a career with unlimited potential where you’ll get excellent training to help you succeed, El Pollo Loco is the place for you!” Benefits El Pollo Loco offers many great benefits to our eligible managers! As you grow your career with the company, so do your benefit options. Take a peek at some of the perks available to you:
Training For over 30 years, El Pollo Loco continues to provide outstanding career opportunities. We supply the training and support, you supply the ambition and drive, and together we will help you fulfill your career goals! At El Pollo Loco, we believe learning is fundamental to an employee’s growth and career success. Learning for each team member starts with SPECS, an innovative crew-training system designed to provide you with the tools needed to master your position. Crew members are certified in the basic position modules for their job assignments while managers receive certification in all of the training modules. Quest training for General Managers provides candidates the advanced skills and knowledge needed to succeed in positions of greater responsibility and reward. Quest’s technical curriculum provides enhanced operational-skills training while the leadership curriculum focuses on learning, refining and practicing El Pollo Loco’s management skills. General Managers who have mastered all aspects of the job and have demonstrated a track record of success are eligible for the next level of development: Area Leader.
FAQ
How do I apply for a restaurant job? Employment applications for restaurant positions are accepted online only. From our website, choose Management or Crew, give us your background information, and complete the online assessment. This will help us find the job that’s right for you. How do I know you received my application? After completing all steps of the online application, an e-mail will be sent to you confirming that we have received your information. What is the interviewing process? The Area Leader or Restaurant Manager will review your application and contact you by e-mail or phone if your experience, availability and skills closely match the position specifications. During the interview process, you will have the opportunity to speak with at least two people who will work closely with you. For some management roles, you will be invited to spend a few hours in the restaurant to see if the job is the right fit for you. We will advise you of any next steps. What do I do if I am having trouble with the online application system? Email BHISupport@Kenexa.com or, to speak with a live support representative from 8:30am–5:30pm CST, please call (800) 274-4541. I go to school. Can you work around my schedule? We welcome full- and part-time Crew and Shift Leader applicants. Assistant Managers and General Managers are typically full-time and available for all shifts, but we will accommodate periodic schedule requests whenever possible. As a manager, how many hours will I work? Assistant Managers are typically scheduled to work 40 hours a week. General Managers are typically scheduled to work 47.5 hours a week. Will I get overtime? Yes! All corporate restaurant employees and managers are paid on an hourly basis and receive overtime pay when worked, according to state law. When do I get paid? Paychecks are issued every two weeks with paydays occurring on Wednesdays. Do I have to pay for my uniforms? You will be supplied with the required uniform, but extras are available for you to purchase. Slip-resistant shoes are required. Am I required to have work experience? Crew members are not required to have work experience in order to apply. Managers and Shift Leaders should have two years of leadership responsibility. Our training programs will give you the knowledge to succeed. How fast can I move up in the company? Fast! No matter where you start, if you learn the skills and always have a positive attitude, your opportunities are endless. Will I get a bonus in addition to my regular pay? When you reach the Assistant Manager level and above, you will be eligible for a quarterly bonus program. |
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Are you an entrepreneurial connoisseur who thrives on managing the P&Ls and business operations of multiple restaurants with the safety net of having corporate support systems? Then perhaps this may be the ideal opportunity you’ve been craving! With such a wide range of responsibilities, you’ll be continuously challenged, with tasteful rewards awaiting your success. Our strong support system, coupled with ample resources, will help guide you each step of the way! Your success is only limited by your lack of dreams and ambition. In other words, your success is only limited by dreaming too small and setting your personal bar too low! As a coveted Area Leader, your key responsibilities may include:
Our ideal candidates will possess:
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Daniel AlemanArea Leader Testimonial Daniel Aleman Area Leader Testimonial “I did not have medical insurance when my wife gave me the happy surprise that I was going to be a father again! I knew open enrollment for our medical insurance was coming up but my wife needed prenatal care, so we started to pay out of our pocket for her to see a doctor. When it was time for open enrollment, we took advantage of the medical insurance and signed up. The new insurance not only put my wife in a very nice hospital, they were able to reimburse us for all of the money we had spent for prenatal care!” Daniel Aleman joined the El Pollo Loco family in 2006 as a general manager in our Las Vegas market. He has managed several different restaurant locations throughout his time with us. Daniel has become a strong believer and an advocate for benefits. He has since taken advantage of other benefits including dental and vision insurance. “My oldest daughter has been getting orthodontic work done and the insurance has saved me a lot of money,” says Daniel. “But for me,” Daniel says, “I use the vision insurance and enjoy the low-cost exams and new glasses. I also use our Employee Assistance Program and get advice on what to eat, how to exercise and how to stay healthy. I am very happy that El Pollo Loco offers such great benefits!”
Sandra AntonioArea Leader Testimonial Sandra Antonio Area Leader Testimonial “I used to live with my parents and dreamed of moving out on my own, but with two kids I couldn’t afford it. Then I was asked if I was ready for a new challenge, and I immediately jumped on board! I knew if I could shine I could get promoted, and that’s exactly what I did. I went from Assistant Manager to General Manager to manager of new products and procedures to my current position as an area leader. My family is so proud of me!” Sandra Antonio started with us back in 2002 and has had great success at El Pollo Loco. For Sandra, it’s not just about the money. She takes pride in her accomplishments, enjoys what she does and tries to make a difference for her guests and restaurants everyday! Sandra has built her confidence and built great relationships along the way. “I have grown as a leader and my experiences have opened my eyes to so many new things,” says Sandra. “My peers have been very helpful and teamwork is so important in this business.” Sandra adds, “I went from someone with little confidence to someone who is excelling! Anything is possible if you believe in yourself and you have a company like El Pollo Loco paving the way for you!” Benefits El Pollo Loco offers many great benefits to our eligible Area Leaders! As you grow your career with the company, so do your benefit options. Take a peek at some of the perks available to you:
Training For over 30 years, El Pollo Loco has provided outstanding career opportunities. We supply the training and support, you supply the ambition and drive. With our help you’ll be on your way to fulfilling your career goals! At El Pollo Loco, we believe learning is fundamental to an employee’s growth and career success. Learning for each team member starts with SPECS, an innovative crew training system designed to provide you with the tools needed to master your position. Crew members are certified in the basic position modules for their job assignments, while managers receive certification in all of the training modules. Area leader candidates receive the same exceptional training program as our General Managers and are provided with advanced opportunities to acquire the skills and knowledge for positions of greater responsibility and reward. The Quest technical-training curriculum provides enhanced operational-skills training, while the leadership curriculum focuses on learning, refining and practicing El Pollo Loco’s management skills. During the candidate’s first two months in the position, they are prepared for success through cross-functional training and mentoring opportunities. Here, they acquire solid skills in leadership, budgeting and marketing. Learning will continue on the job with additional advancement opportunities becoming available to those who master the Quest training curriculum and demonstrate a track record of achievement as an Area Leader.
FAQ
What is El Pollo Loco’s mission? Our mission is to provide perfect pollo every time. Where is El Pollo Loco’s corporate headquarters located? We’re located in the Harbor Gateway Park at 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626, with convenient access to the 405/55/73 freeways. How would you describe the company culture at El Pollo Loco? We’re an energetic, driven group of talented folks who have a passion for delivering exceptional results. We thrive on challenge, embrace innovation, and are fierce about preserving our reputation for offering the tastiest citrus-marinated fire-grilled chicken. Perhaps most importantly, we have the best dedicated and genuine group of diverse individuals who love working here. What’s cool about working at the corporate Support Center? There are three unique benefits of working here:
What is the dress policy at the corporate Support Center? We are business casual throughout the week, with Friday serving as a casual day. After I’ve sent in my resume, how do I know you’ve received it? When we receive your resume at join.the.team@elpolloloco.com, an auto-response email will be sent to you confirming that we have received your information. What is the interviewing process? One of our responsive Human Resource team members will contact you if your experience and skills closely match the position specifications. Initially you’ll be scheduled for a brief phone interview, and at the end of the conversation, the recruiter will advise you of any next steps, either verbally or in writing. Is training important at El Pollo Loco? Absolutely! We value the success of each employee and provide training as part of the onboarding process and cross-training within a given department, whenever possible. New employees frequently spend at least a day in a restaurant to learn about the people and operations they support. We provide additional training as needed and offer occasional workshops and classes for our Support Center employees. Are there growth opportunities at El Pollo Loco? We provide excellent growth opportunities to those team associates who are dedicated and exceed their position expectations. Whenever possible, we like to promote from within. What’s El Pollo Loco’s future? We have a track record of 30+ years of success and look forward to even greater milestones. Presently, we’re engaging in many strategies, including remodeling our restaurants, bringing healthful food alternatives to our customers, expanding our menu items, and leveraging technology to drive our business and better service our customers. When am I eligible for the benefits program? Full-time employees are eligible for health insurance benefits beginning the first of the month following 30 days of employment. 401(k) eligibility occurs the first of the quarter following six months of continuous employment. How does El Pollo Loco give back? Fundamental to El Pollo Loco’s mission is an underlying pledge to give back to the communities we serve. We do this through El Pollo Loco Charities, a nonprofit 501 (c) charity created and powered by volunteer employees of El Pollo Loco to positively impact people in the neighborhoods and communities served by our restaurants. Our charities primarily serve nonprofit organizations that are dedicated to the health, well-being, education and guidance of children and their families in our communities. |
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The name says it all. Support. Everyone at our Support Center office is focused on reinforcing what matters most: serving perfectly fire-grilled chicken to our customers consistently, deliciously and with a smile. We know every meal should be better than the last and every visit an enjoyable one. We’re passionate about food, flavor and freshness; we seek new ideas and methods; we demand better quality and taste; we improve speed and efficiency; we explore new technologies and sustainability; and we support our local communities. As an organization we provide a great working experience, offering an attractive benefits package, training opportunities, the potential for career advancement, and cool co-workers. Not only will you find our corporate culture to be fast paced, innovative and welcoming, our employees are some of the friendliest team members you’ll ever want to meet. What’s more, we like to hire and promote from within whenever possible and take pride in recognizing those who work hard and want to grow. And as a member of the Support Center team, you’ll also have the opportunity to become involved in our volunteer events and charitable giving. Oh—and did we mention you’ll receive a great employee discount when you dine at our restaurants? Some might call that crazy. We call it Crazy You Can Taste. |
Mark LandouwDirector, Operations Services Testimonial Mark Landouw Director, Operations Services Testimonial Started with El Pollo Loco in 1986 “I started with El Pollo Loco as an Assistant Manager and was later promoted to a General Manager. As a General Manager I was given the opportunity to open new restaurants throughout the country.” Mark saw firsthand the many opportunities that El Pollo Loco had to offer. “My next opportunity was in the Training department, where my new responsibilities included training new managers, rolling out new products and the company-wide implementation of a new POS system,” an enormous project that Mark is very proud to have completed. Mark emphasizes, “I have been given highly diverse roles that support the operations of a restaurant company. These opportunities have prepared me for my current role as Director of Operations Services.” Throughout Mark’s long and successful career, he has had opportunities to work on many large and innovative projects. He has held pivotal roles in Restaurant Operations, Training and Operations Services. Mark adds, “My responsibilities have gone from the basic tactics of preparing the food and serving the customers to focusing on developing and supporting system-wide strategic initiatives of the company’s operations.” Benefits Besides great people and the challenge of meaningful work, El Pollo Loco affords you all of the benefit programs you’d expect…and more! Take a peek at some of the perks available to you:
FAQ
What is El Pollo Loco’s mission? Our mission is to provide perfect pollo every time. Where is El Pollo Loco’s corporate headquarters located? We’re located in the Harbor Gateway Park at 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626, with convenient access to the 405/55/73 freeways. How would you describe the company culture at El Pollo Loco? We’re an energetic, driven group of talented folks who have a passion for delivering exceptional results. We thrive on challenge, embrace innovation, and are fierce about preserving our reputation for offering the tastiest citrus-marinated fire-grilled chicken. Perhaps most importantly, we have the best dedicated and genuine group of diverse individuals who love working here. What’s cool about working at the corporate Support Center? There are three unique benefits of working here:
What is the dress policy at the corporate Support Center? We are business casual throughout the week, with Friday serving as a casual day. After I’ve sent in my resume, how do I know you’ve received it? When we receive your resume at join.the.team@elpolloloco.com, an auto-response email will be sent to you confirming that we have received your information. What is the interviewing process? One of our responsive Human Resource team members will contact you if your experience and skills closely match the position specifications. Initially you’ll be scheduled for a brief phone interview, and at the end of the conversation, the recruiter will advise you of any next steps, either verbally or in writing. Is training important at El Pollo Loco? Absolutely! We value the success of each employee and provide training as part of the onboarding process and cross-training within a given department, whenever possible. New employees frequently spend at least a day in a restaurant to learn about the people and operations they support. We provide additional training as needed and offer occasional workshops and classes for our Support Center employees. Are there growth opportunities at El Pollo Loco? We provide excellent growth opportunities to those team associates who are dedicated and exceed their position expectations. Whenever possible, we like to promote from within. What’s El Pollo Loco’s future? We have a track record of 30+ years of success and look forward to even greater milestones. Presently, we’re engaging in many strategies, including remodeling our restaurants, bringing healthful food alternatives to our customers, expanding our menu items, and leveraging technology to drive our business and better service our customers. When am I eligible for the benefits program? Full-time employees are eligible for health insurance benefits beginning the first of the month following 30 days of employment. 401(k) eligibility occurs the first of the quarter following six months of continuous employment. How does El Pollo Loco give back? Fundamental to El Pollo Loco’s mission is an underlying pledge to give back to the communities we serve. We do this through El Pollo Loco Charities, a nonprofit 501 (c) charity created and powered by volunteer employees of El Pollo Loco to positively impact people in the neighborhoods and communities served by our restaurants. Our charities primarily serve nonprofit organizations that are dedicated to the health, well-being, education and guidance of children and their families in our communities. |